Provider rights and obligations
Postifly transports parcels from 9 countries to Georgia. The company is not responsible for the accuracy of information provided by the customer during registration. If the product ordered by the customer does not arrive at our office due to an error by the online store, or if the online store cancels the order, the company is not liable for any resulting loss. Postifly undertakes to transport parcels safely, and in case of loss, the damage will be compensated. Postifly is responsible only for items that are visibly damaged (torn, opened, crushed). The item must be inspected on-site; otherwise, claims will not be accepted. Compensation does not apply to fragile items. Postifly is not responsible for the validity period, quality, or quantity of the products. The customer is obliged to provide all documents related to the purchased item. In the event of compensation, the provider retains the damaged item in the warehouse. For investigation purposes, before reimbursing the loss, Postifly may take up to 30 working days and will reimburse the customer within 5 working days on the basis of a delivery-acceptance act.